Privacy policy

Last updated: 4 February 2025

1.- Data controller and description

1.1.- Data controller

The data controller for this website and its services is Rosa María Espinar Pérez (hereinafter the Service), with registered address at C/Canari 35, Mallorca, Islas Baleares, Spain.

VAT number: 43131312X
Email: info@artistealo.com

1.2.- Description

Acceptance of the Service's privacy policy (hereinafter "Privacy Policy") is a necessary condition for using our website.

This Privacy Policy governs the collection, processing and use of your personal and non-personal information as a user of the Service, from the effective date shown in the header.

To process your personal data, the Service complies with applicable local and European legislation and its implementing regulations.

2.- Information collected

The Service may be used without providing any data, although to contract services through our platform you will need to provide us with certain personal data. The information (personal or non-personal) collected by the Service may vary accordingly.

The personal and non-personal information collected by the Service will reach us through three routes: 1) information collected automatically, 2) information you provide voluntarily, and 3) information provided by third parties.

2.1.- Automatically collected information

Usage and log information. We collect information about your activity on our Services, including data relating to the service, diagnostics and performance. This also includes information about when you registered to use our Services, the features you use, and when you last used our Services.
Device and connection information. We collect specific device and connection-related information when you use our Services. This includes the hardware model, operating system, browser and/or mobile network, as well as operational data and identifiers, such as device identifiers.
Location information. We collect precise or approximate location data from the mobile device if you use our location or geolocation features.
Transaction information. We collect data on transactions related to the use of our services, including information about the type of services requested, the date and time the service was performed, the amount charged and the payment method.
Cookies. We use cookies to operate and provide our Services. Cookies also help us understand which of our Services are most popular and allow us to show you relevant content related to our Services. See our Cookie Policy for more information.
Google Analytics. The Service uses Google Analytics, an analytics service provided by Google, LLC, headquartered at 1600 Amphitheatre Parkway, Mountain View, California 94043, United States. To provide these services, they use cookies that collect information, including the user's IP address, which will be transmitted to, processed and stored by Google under the terms set out on www.google.com. In any event, you can disable Google Analytics cookies from here.

2.2.- Information you provide voluntarily

This information will consist of:

Information required by the Service to prepare and communicate a quote to you, such as location, email address, name, budget and telephone number. Mandatory data fields are marked with an asterisk.
Information required by the Service to carry out your registration as a professional: name, surnames, company name if applicable, email, password, telephone number, place of residence, date of birth, areas of expertise, your availability and the personal or non-personal information included in your presentation video such as your image and voice. Mandatory data fields are marked with an asterisk.
Information required by the Service to complete the provision of the service and carry out the corresponding invoicing: name or company name, identity document, email address, address, telephone number, tax and banking details. All data is mandatory.
Information, personal or otherwise, that may be contained in messages sent through the contact or feedback channels established by email, for example your name, alias or email address.
Information, personal or otherwise, that may be contained in comments and ratings of the service and the platform, for example your name, email address and message.
Your photograph, name, alias or geolocation if you decide to participate in any of our social media activities.
Technical support. You may provide us with information related to your use of our Services, including copies of your messages, and how to contact you so that we can provide our technical support service.
Demographic data. We may collect demographic data about users, for example through surveys.

If you contract a service on behalf of another person through the platform, you guarantee that you have legitimately obtained the personal information of those other persons before providing us with their data.

2.3.- Information provided by third parties

Information provided by payment systems or credit card processors, such as the time of purchase or its amount.
Information provided by social networks or similar services.
User feedback. We receive feedback from users, such as ratings and comments.

3.- Rights and purposes

We inform you that completing the forms is voluntary. However, if you do not fill in the mandatory fields (usually marked with an asterisk), the use of some features of the Service will not be possible or will be limited.

The personal data you provide us will be incorporated and processed in the Service's Record of Processing Activities, for the purpose of attending to your requests, providing the requested service and keeping you informed about matters relating to the company's activity and its services.

You may at any time exercise your rights of access, rectification, deletion, restriction of processing, objection and portability of your personal data by emailing: info@artistealo.com

Or by post: C/Canari 35, Mallorca, Islas Baleares, Spain.

In both cases you must identify yourself with your name and surname, together with a copy of your national identity document, if necessary.

If you have given your consent for a specific purpose, you have the right to withdraw that consent at any time, without affecting the lawfulness of the processing based on your consent before its withdrawal.

Furthermore, if you consider there is a problem with the way the Service is handling your data, you may direct your complaint to the Spanish Data Protection Agency (AEPD), which is the supervisory authority in Spain.

4.- Age

Regarding the use of the online service, you declare that you are of legal age and have the legal capacity necessary to be bound by this agreement and to use the site in accordance with its terms and conditions, which you fully understand and acknowledge.

You declare that all the information you provide to access the Service, before and during its use, is truthful, complete and accurate.

5.- Use of data

We use the information we have (subject to the choices you make) to operate, provide, improve, understand, customise, support and promote our Services. Here is how we do this:

Operating and providing our services. The Service uses the data it collects to offer, customise, maintain and improve its services. To achieve this, we carry out the following tasks:

Administer, provide and update the Service (the legal basis being our legitimate interest in keeping the Service up to date and in good condition).
Create, process and manage quotes, their confirmation and subsequent invoicing (the legal basis being the contract).
Create, process, manage and update professional accounts (the legal basis being the contract).
Publicise your professional profile on social networks (the legal basis being your consent).
Connect professionals and users for the purpose of providing the service (the legal basis being the contract).
Offer, process or facilitate payment for our services (the legal basis being the contract).
Offer account customisation features for the Service (the legal basis being our legitimate interest in providing a good user experience).
Carry out the internal operations necessary to provide our services (the legal basis being our legitimate interest in keeping the Service up to date and in good condition).

Security and protection. We use personal data to maintain the security and integrity of our services. These include:

Verifying the identity and suitability of the artist or professional by reviewing their profile (the legal basis being the contract).
Using device data, location, profile or other sources to prevent, detect and combat fraud and activities that pose a security risk (the legal basis being our legitimate interest in providing a reliable and secure Service).
Using user ratings and reviews to promote compliance with our Terms and to deactivate the accounts of professionals who have violated our terms or applicable law (the legal basis being our legitimate interest in providing a reliable and secure Service).

Providing customer support. The Service uses all the information it collects to provide support to its users. To achieve this, we carry out the following tasks:

Routing queries to the appropriate support agent (the legal basis being our legitimate interest in attending to the requests and queries of our users).
Investigating and resolving user queries (the legal basis being our legitimate interest in attending to the requests and queries of our users).
Monitoring and improving the processes and responses of our customer support service (the legal basis being our legitimate interest in attending to the requests and queries of our users).
Mediating in the event of a dispute between users and professionals (the legal basis being consent or contract).

Research and development. We may use the data we collect to carry out testing, research, analysis, product or service development that allows us to improve the user experience.

Marketing. The Service may use the data it collects to promote its services to users. This includes:

Sending communications about services, features, promotions, prize draws, studies, surveys, news, updates and Service events (the legal basis being, depending on the case, the contractual relationship or our legitimate interest based on the prior contractual relationship, in accordance with Article 21.2 LSSICE).
Sending communications to our users about the products and services offered by businesses on the Service. We do not sell or share users' personal data with businesses or third parties without users' permission (the legal basis being, depending on the case, the contractual relationship or our legitimate interest based on the prior contractual relationship, in accordance with Article 21.2 LSSICE).
Using the data we collect to personalise our marketing communications, including the advertisements we publish, based on the user's location, use of the Service's services, preferences and account settings (the legal basis being, depending on the case, the contractual relationship or our legitimate interest based on the prior contractual relationship, in accordance with Article 21.2 LSSICE).
Sending informational communications. The Service may use the data it collects to generate receipts and send them to users, inform them about changes to our terms, services and policies, or send other types of communications whose purpose is not to promote the services and products of the Service or its partners.

You will be able to unsubscribe from these communications directly from the email received or by contacting us at info@artistealo.com. However, you will not be able to unsubscribe from certain correspondence from us, such as messages relating to the security of your data or the terms and conditions of the Service.

Complying with legal procedures and requirements. We may use the personal data we collect to investigate or direct claims or litigation relating to the use of the Service's services, as permitted by applicable law or in response to requests from regulators, government entities and official bodies.

Measurement, analysis and other commercial services. We help professionals who use the Service to measure the effectiveness and distribution of their services and messages. The Service may also use user information in the form of aggregated and anonymous data to display to third parties, without this allowing those third parties to personally identify you.

5.1.- In emails and contact forms

The Service's website has TLS encryption that allows the user to securely send their personal data through standard contact forms.

The personal data collected will be subject to automated processing and incorporated into the corresponding files in the record of processing activities of which the Service is the owner.

In this regard, we will receive your IP address, which will be used to check the origin of the message in order to offer you appropriate recommendations and to detect possible irregularities (for example possible attempts to cyberattack the Service), as well as data relating to your ISP.

Regarding the payment methods used: Our payment service providers are credit and debit cards or through the Stripe payment gateway. At no time will the Service or its staff have access to the banking data (for example, the credit card number) that the user as a client will provide to those third parties.

5.2.- On social networks

The Service has profiles on some of the main social networks. The processing that the Service will carry out with data within each of those networks will be, at most, what the social network allows for corporate profiles.

The Service will not in any case extract data from social networks, unless the user's specific and express consent is obtained.

5.3.- In prize draws

When participating in promotional activities organised exclusively by the Service, the data you provide will be processed solely by us for the purpose indicated in the description of the activity and its corresponding legal terms.

6.- Data retention

Below are the retention periods for the data processed by the Service:

Disaggregated data will be retained without a deletion deadline.
Client and supplier data will be retained for the minimum necessary period, and may be kept for up to: 5 years, pursuant to Article 1964 of the Civil Code (personal actions without a special time limit); 6 years, pursuant to Article 30 of the Commercial Code (accounting books or invoices, for example).
Data of users or professionals uploaded by the Service to its social networks will be retained from when the user gives their consent, or the data was uploaded in accordance with the Service's legitimate interest, until it is withdrawn.

7.- Data shared with third parties

There are third parties that manage part of the Service. The Service requires them to comply with this Privacy Policy to the extent applicable to them, in addition to having their own. However, the Service will not be responsible for compliance with that policy.

Under certain circumstances, the Service may share, use or preserve with third parties some of the personal information collected:

To provide the Service: Service providers that perform functions on our behalf or through our website, such as payment services, web hosting, commercial analytics, customer service or website marketing. These service providers may collect and have access to the information necessary to perform their functions, but are not permitted to share or use the information for any other purpose.
To cooperate with competent authorities: If we believe it is reasonably necessary to satisfy any law, legal process or legitimate interest. In any case, we will only provide the information strictly required.

8.- International Data Transfers

For service efficiency, some of the providers mentioned are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with appropriate safeguards and always maintaining the security of your data. Specifically:

We use Google Analytics, based in the USA, for the purpose of collecting information about the use of our Services through its cookies. The relevant EU standard contractual clauses have been incorporated into the contract signed with that entity, which applies to customer data protected by EU laws.

9.- Security measures

The Service takes all necessary technical and organisational measures to protect the security and integrity of the personal and non-personal information collected. Both against unauthorised access and accidental alteration, loss or destruction.

In any event, the Service cannot guarantee the absolute security of the information collected, so you must cooperate and at all times use common sense regarding the information you share.

You understand and acknowledge that, even after deletion, personal and non-personal information may remain visible in cache or if other users have copied or stored it.

10.- Changes to the Privacy Policy

We may update this Privacy Policy in the future. We will inform you of changes by sending a notice to the email address provided and/or by placing a notice in a prominent location on our website.

11.- Contact

If you have questions about this Privacy Policy, contact us at:
Email: info@artistealo.com
Address: C/Canari 35, Mallorca, Islas Baleares, Spain.